New Equipment
We will honor all manufacturers new equipment warranties for thirty (30) days
from the date of purchase. After the first 30 days please contact the manufacturer
directly:
Hypercom: 1-877-Hypercom
Ingenico: 1-770-594-6000
Lipman: 1-800-454-7626
Thales: 1-888-710-0100
Verifone: 1-800-Verifone
Refurbished Equipment
We will warranty all refurbished equipment purchased from us for up to one (1)
year from the date of purchase.
Extended Warranty
Three (3) year or five (5) year extended warranties can be purchased for all
equipment for an additional fee. Warranties must be purchased the same day the
equipment is purchased and will expire three (3) or five (5) years from date
of purchase.
What is NOT Covered under Warranty
Warranties do not cover normal wear and tear of the product or if the product
was misused, neglected, improperly installed, physically damaged or altered,
either internally or externally, or damaged from improper use or use in an unsuitable
environment.
Return Policy
We offer a thirty (30) day return policy on all merchandise. After (30)
days, we will NOT accept any returns or exchanges.
A 20% restocking fee will be charged for all equipment that is returned.
Product that is returned that is found to be non-defective will be returned
to the merchant at the merchant's expense. In addition, a testing fee of a
minimum of 10% the product's value will be assessed the merchant.
Restrictions:
Paper, ribbon and credit card slips are non-returnable.
All software that has been opened or used is not eligible for return.
(With the exception of PC Charge, PC Charge Software cannot be returned
after thirty (30) days).
Custom-made items are non-returnable.
A Nurit 3010 CDPD may only be returned for replacement if the product
is determined to be defective. It will be replaced with an identical Nurit
3010 CDPD.
Replacement equipment is shipped via Ground service unless merchant requests
otherwise and is willing to incur extra shipping costs. Expect to receive
replacement unit in 10-14 business days.
We MUST receive original equipment from the customer before replacement
equipment can be shipped out.
WE WILL NOT ACCEPT PACKAGES WITHOUT AN ASSIGNED RMA NUMBER!
How to Return a Product
Please visit the website and fill out a Return Merchandise Request (RMR). This
will be submitted to one of our Customer Care Representatives for review. You
will than be contacted within 24 hours with a Return Merchandise Authorization
(RMA) number and instructions for shipping the product back. If you have not
heard from a Customer Care Representative within 24 hours please contact us
at 800*785*5939. Our business hours are Monday thru Friday 9:00 am to 6:00 pm
(EST).
Required Information when Requesting an RMA
The serial number of your defective product
Information about the installation and use of the unit
Information about the failure and/or reason for the return
A copy of your dated proof of purchase or the Order Number
Preparing the Product for Shipping
An RMA # must be issued before the product can be returned.
All original merchandise must be sent back (power cords, etc.) or you will
be invoiced for missing items.
Package the unit carefully and pad for safety. Fully insure all shipped
products. Returned products must be shipped prepaid. If products arrive in
damaged condition due to obvious mishandling, you are responsible for filing
the claim with your carrier.
Defective equipment that arrives without an RMA # will either be refused
or returned at the sender's expense. We are not liable for loss or damage
to unauthorized product returns.
Please write in black bold print the RMA # on the outside of the box and
on all paperwork.
CheapCardSwipers.com
is an agent of American Bancard, LLC.
a registered ISO/MSP of HSBC Bank, Buffalo, NY.
